Frequently Asked Questions
Find answers to common questions about our products and services
How do I care for my wooden map?
Our wooden maps are crafted from high-quality materials that will last for years with proper care. Avoid placing in direct sunlight for extended periods, and dust regularly with a soft, dry cloth. For deeper cleaning, use a slightly damp cloth and immediately dry afterward.
What materials are used in your 3D wooden maps?
Our 3D wooden maps are crafted from sustainable birch plywood. Each layer is precision-cut using advanced laser technology to ensure accurate geographical representation. The maps are finished with eco-friendly stains and sealants that enhance the natural wood grain while protecting the piece.
Do you offer custom map designs?
Yes! We offer custom map designs for special locations not in our standard collection. Whether it's your hometown, a meaningful vacation spot, or a business location, we can create a personalized wooden map. Contact our customer service team with your request, and we'll provide a quote based on the complexity and size of the design.
How long does shipping take?
Standard shipping within the continental US typically takes 3-5 business days. International shipping varies by location but generally takes 7-14 business days. Expedited shipping options are available at checkout. All orders include tracking information so you can monitor your package's journey.
What is your return policy?
Check the return policy page.
The Canvas
Below are some common questions about our products
How does the Canvas work?
The Canvas uses thermal technology to print without ink. Heat reacts with the special paper, creating text or images instantly.
What is the printing app called and is it free to use?
The app is called Phomemo, and yes it is free to use, just download it from your app store and open it up!
Does it need Wi-Fi?
Nope!
Just open the app and start printing.
There's a reason why it's portable!
What devices are compatible with the Canvas?
iOS, iPadOS, and Android are all compatible.
What file types can I print?
You can print pretty much any file type as long as its in text or image-based format.
Can it print on regular paper?
No, using regular paper will clog and eventually damage the Canvas.
Does it print in color?
Currently, it only prints in black-and-white. That’s why you’ll never have to buy ink or cartridges. We’re exploring special paper innovations that could expand options in the future.
Frequently asked question
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Thermal Paper
Use this section for any descriptive text you need to fill out your pages or to add introductory headings between other blocks.
Do these paper rolls have chemicals?
Nope, and we say it proudly.
Like you, we shiver at the thought of chemicals that might be stored on paper.
Luckily, our thermal paper is 100% BPA and BPS Free.
Can I use other brands' thermal paper?
In theory, yes, but we don't recommend it because only ours is cut to the right size, and has consistent print quality.
Is the paper recyclable?
Yes!
Our thermal paper is specifically designed to be biodegradable, meaning you won't have to feel guilty when you throw spare parts away.
Can I write on it?
Yes, but make sure you're using a pen instead of a pencil.
Will the print fade over time?
Yes but only if you are careless about storing prints. Our thermal paper lasts up to a decade with normal use, but can increase to 20 years if you store it right.
Shipping
Most common questions
What's the cost for shipping?
Shipping was and always will be free.
Do you ship internationally?
- Only US, Canada, and parts of Asia.
- Message us if you would like your country to be eligible for our goods
Can I track my order?
- Yes you certainly can!
- After your order is placed, a tracking number is automatically sent to your email.
Frequently asked question
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How long does it take to ship?
- Most packages in the US, EU, and Asia arrive within 7-14 days.
- Other countries are subject to change,
message us for more exact details.
Do I need to pay customs taxes/VAT
Yes.
As a merchant, we are not responsible for any import taxes imposed on our packages.
Orders
We take pride in our customers.
We'll never let you down
Do I need an account?
No, using an account is optional.
However, members get:
- Exclusive Member-Only Discounts
- First Priority to New Items
- The Latest Inkapella News
And it's completely free too,
Just sign up and you're good to go.
Do you accept bulk orders?
For orders over 50 items:
Please contact us so we can find the best solution for you
What payment methods do you accept?
We only accept:
- All major credit cards
- All debit cards
- Google/Apple Pay
- PayPal
What discounts do you have?
For a limited time only, if you buy 2 or more items, the whole order gets discounted by 10%.
Talk about affordable pricing!
Returns
Please check the return policy